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TEAMWORK makes the DREAMWORK!

By: Melissa Barlock

The Chain is only as Strong as it's Weakest Link


By now we’ve all heard the saying “The chain is only as strong as its weakest link…,” or some variation, since it first appeared in Thomas Reid’s Essays on the Intellectual Powers of Man, published in 1786. Put into a business context, a group or organization is only as strong as the least effective person; essentially, the success of a business is contingent on each and every member of the group.


This naturally leads us to the million dollar question: How do we engage our employees so as to create the most positive and productive workplace environment? 


In order to answer this we must first get to the bottom of what motivates people. While motivation can certainly involve an exuberance of energy, intensity and enthusiasm, it is more accurate to think of motivation as an incentive to act. Importantly, it is not a one-size-fits-all endeavor. But though humans are complex, to be sure, and individuals are uniquely shaped by both innate and learned experiences, human behaviour can be highly predictable. Personality types have been recognized as far back as Hippocrates in Ancient Greece, who attributed behaviour to the balance of the four humors. For leaders and business owners this is great news, because it categorizes people in a way that facilitates effective communication between different personality types – the key to a happy and productive team environment.


Take the pleasure principle developed by Sigmund Freud as an example, which suggests that people primarily make choices to avoid or decrease pain or to create or increase pleasure. On a basic level, people can be distinguished by their predisposition to lean towards one side or the other. For example, individuals who are motivated more by pleasure tend to be ambitious and seek out opportunities. They are willing to take risks and are driven by goals and sales targets. On the other hand, individuals who are motivated more by the avoidance of pain tend to focus on protecting what they already have. They fear loss of stability and prefer to avoid conflict: if they don’t do “X” then “Y” won’t happen. 


A behaviour assessment tool that has gained traction in the business world due to its effectiveness and ease of administration and interpretation is the DISC model. Originally developed by psychologist William Moulton Marston and expounded on in his seminal book Emotions of Normal People, it categorizes personalities into four general types.


An important part of working in a team involves understanding others and how to effectively communicate with them. DISC helps to put different peoples’ priorities into perspective, thus facilitating these objectives through identifying others’ wants, needs, and motivations. 


Our personalities make it difficult to get along perfectly at all times with the different personalities of others. However, being knowledgeable about the various personality traits and being attentive to them in yourself and others will allow you to adapt and better interact with those around you. This will allow for better communication, understanding, warmth, and ultimately better relationships. Whether personal or professional, you can use DISC to tailor your communication, understand why others communicate the way they do, and improve overall productivity. Knowing your own profile will also help you to grow as an individual, avoid conflict, appreciate diversity, and improve decision-making.


There are four basic personality types in the DISC profile: D-Type, Drivers; I-Type, Influencers; S-Type, Steady; and C-Type, Conscientious. 


D-Style, or DRIVERS make up approximately 3% of the population and are characterized as active, fast-paced, strong-willed, determined, goal-oriented, serious, controlling, competitive, confrontational, logical and decisive. In short, they like to make things happen.


When communicating with a D-Style personality you will want to sit or stand tall and poised, speak with an authoritative and firm voice, and be sure to get to the point. Focus on solutions rather than problems.


An example of a dialogue from a team member to a D-style might sound like this: “We are following suit with all of the industry leaders who have opened their offices and we are up to spec on all of the protocols as per the RCDSO (Royal College of Dental Surgeons of Ontario)”


I-Style, or INFLUENCERS make up approximately 11% of the population and are characterized as outgoing, charismatic, enthusiastic, and expressive. They tend to dominate conversations, enjoy the limelight, and are animated and fun to be with. 


When communicating with an I-style personality you will want to sit or stand with a firm posture, smile and speak with enthusiasm. They prioritize feelings and like to inquire about one’s personal life. Leave out the data and fine details and focus on the positives. 


An example of a dialogue from a team member to an I-style might sound like this: “We are so happy to see you! We have missed you and your beautiful family. How have you all been? We are excited to get back to work and see our favourite patients. Thanks for putting your trust in us; as you know we have done everything humanly possible to ensure the safety of our staff and patients.”


S-Style, or STEADY make up approximately 69% of the population and are characterized as good listeners, supportive, compassionate, passive, soft-spoken, resistant to change, and detail-oriented. They are willing to follow and like to work at a steady pace. 

When communicating with an S-style personality you will want to tone down the language, speak at a slower pace, and relax your body posture. They are very supportive individuals and feel appreciated when they can be of help to other team members. Give them sufficient time to respond to important decisions. Take the time to build their trust, and provide assurance and safety. 


An example of a dialogue from a team member to an S-style might sound like this: “You have supported us over the last few days/months/years, etc. We want you to know that we value you and your support going forward. We would love your help with sharing your positive experiences with your family and friends.”


C-Style, or CONSCIENTOUS make up 17% of the population and are characterized as information seeking, analytical (sometimes excessively), talented, creative, reserved, introspective, perfectionist, meticulous, loyal, sensitive, and identify problems not solutions. 


When communicating with a C-style personality you will want to tone down the language, speak at a slower pace, and relax your body posture. Provide fine details backed by evidence. 


An example of dialogue from a team member to a C-style might sound like this: “We have collected all of the data and have fine-tuned all of our processes to ensure that we have followed every last detail.”


You will notice that in all four scenarios the message is the same but the communication style is different; it is important to craft your message to suit each personality type. 


A strong team is the result of strong connections, each link supported by the next. Cooperation starts with understanding, gained through communication. The key is recognizing that though we are all different, we each have something unique to offer and are motivated in different ways. When we are more self-aware and learn to understand our differences, we can begin to build better relationships both with ourselves and with others. The result is success in both our professional and personal lives.


Enspire Dental Opportunities is looking forward to working with you.



Find Me Great Talent Find Your Career
By Melissa Calway 24 Jun, 2024
Key Strategies For Employers
By Melissa Calway 17 Jun, 2024
Create a Thriving Career You Love!
By Melissa Calway 04 Jun, 2024
A Guide to Hiring in the Dental Field In the dental field, where patient care and trust are paramount, the adage "hire for character, train for skill" holds significant weight. While technical skills and qualifications are essential, the character and soft skills of a candidate can greatly influence the overall success of your dental practice. Here are five key things to look for when hiring in the dental field: 1. Relevant Skills and Experience Clinical Competence : Ensure the candidate possesses the necessary clinical skills and experience specific to dentistry. ] Specializations : If your practice offers specialized services like orthodontics or periodontics, verify that the candidate has relevant training and certifications. Licenses and Certifications : Confirm that the candidate holds all required licenses and certifications to practice dentistry in your region. This is non-negotiable and forms the foundation of their eligibility. 2. Cultural Fit Patient Care Philosophy : Evaluate whether the candidate’s approach to patient care aligns with your practice’s values and standards. A candidate who prioritizes patient comfort, education, and holistic care will likely fit well within your team. Team Dynamics : Assess how well the candidate will integrate with your existing team. Their ability to collaborate with dental assistants, hygienists, and administrative staff is crucial for maintaining a harmonious work environment. 3. Adaptability and Learning Agility Continuous Education : Look for candidates who actively pursue continuing education opportunities to stay current with the latest advancements in dental technology and techniques. This demonstrates a commitment to their professional growth. Flexibility : Ensure the candidate is adaptable to new tools, software (like dental practice management systems), and evolving patient care protocols. Flexibility in learning and implementing new methods is essential in a rapidly evolving field. 4. Communication Skills Patient Interaction : Strong communication skills are crucial for explaining procedures, discussing treatment options, and calming anxious patients. Look for evidence of effective patient communication and a compassionate bedside manner. Team Communication : Effective communication with the dental team is vital for coordinated patient care. Assess the candidate’s ability to provide clear instructions and collaborate with colleagues, ensuring smooth operation within the practice. 5. Problem-Solving and Critical Thinking Diagnostic Skills : A strong candidate should demonstrate the ability to accurately diagnose dental issues and develop effective treatment plans. Critical thinking skills are essential for successful patient outcomes. Crisis Management : Look for evidence of how the candidate handles unexpected challenges or emergencies in the dental office, such as managing complications during procedures. Their ability to remain calm and make quick, informed decisions is invaluable. By prioritizing character and cultural fit alongside technical skills, you can build a dental team that is not only competent but also cohesive and aligned with your practice's values. This approach ensures that your patients receive the highest standard of care from professionals who are both skilled and dedicated to their well-being.
By Melissa Calway 27 May, 2024
Recruiters often get a bad rap, plagued by misconceptions that distort their true role and value in the job market. Whether it's misunderstandings about their motivations or unrealistic expectations about their influence, these misconceptions can hinder productive relationships between recruiters and candidates. In this post, I will share some of the most common myths and misconceptions about recruiters and offer a clearer perspective on how they can be valuable allies in your career journey. 1. Misconception: Recruiters Only Care About Their Commission Reality: While recruiters do earn a commission or fee, their goal is to find the right fit for both the employer and the candidate. A successful placement ensures long-term satisfaction for both parties. Key Points: Quality Over Quantity: Recruiters are incentivized to make placements that stick, ensuring the right match between employer and candidate. Relationship Building: Building long-term relationships with both clients and candidates is essential to a recruiter’s success. Tip: Work with recruiters who genuinely take the time to understand your career goals and interests. 2. Misconception: Recruiters Have Control Over Hiring Decisions Reality: Recruiters facilitate the hiring process, but the final decision rests with the employer. They advocate for candidates and provide feedback, but they can't guarantee job offers. Key Points: Influence vs. Authority: Recruiters can only influence the decision-makers, not dictate their choices. Feedback Loop: They provide constructive feedback to help candidates improve their chances. Tip: Use the recruiter’s insights to refine your application and interview strategies. 3. Misconception: Recruiters Are Only Interested in Filling High-Level Positions Reality: While some recruiters specialize in executive placements, many others work across all levels and industries, from entry-level to senior roles. Key Points: Diverse Roles: Recruiters often handle a wide range of positions, including contract, temporary, and permanent roles. Industry Specialization: Some recruiters specialize in particular industries, offering a broad spectrum of opportunities within those fields. Tip: Find recruiters who specialize in your industry or career level for the best match. 4. Misconception: All Recruiters Are the Same Reality: Not all recruiters operate the same way. There are differences in specialization, industry focus, and approach between recruiters and recruiting firms. Key Points: Agency vs. In-House: Agency recruiters work on behalf of various clients, while in-house recruiters focus on their employer’s needs. Specialization: Some recruiters specialize in specific sectors like tech, healthcare, or finance. Tip: Research recruiters and recruiting firms to find those that align with your career goals and industry. 5. Misconception: Working with Multiple Recruiters Increases Your Chances of Getting Hired Reality: While it might seem logical to cast a wide net, working with too many recruiters can backfire, especially if they all submit your resume for the same job. Key Points: Duplication Risk: Employers may receive duplicate applications, which can make you seem desperate or disorganized. Exclusive Roles: Some recruiters have exclusive contracts with employers, meaning certain roles are only accessible through them. Tip: Build strong relationships with a few recruiters who specialize in your field. 6. Misconception: Recruiters Only Help Active Job Seekers Reality: Recruiters often help passive candidates who aren’t actively searching but are open to new opportunities. Key Points: Hidden Opportunities: Some roles aren’t advertised publicly and are only accessible through recruiters. Proactive Approach: Recruiters can alert passive candidates to opportunities that align with their career goals. Tip: Stay in touch with recruiters even if you're not actively seeking a new job. 7. Misconception: Recruiters Are Unapproachable and Only Seek Top Talent Reality: Recruiters aim to build diverse talent pools and are open to connecting with candidates of varying experience levels. Key Points: Networking Matters: Recruiters value networking and may consider you for future roles. Talent Diversity: They seek candidates with different backgrounds, skills, and experiences. Tip: Don’t hesitate to reach out to recruiters or attend industry networking events. Recruiters can be valuable allies in your career journey, but understanding their role and overcoming common misconceptions are crucial for a productive relationship. By debunking these myths and approaching recruiters with a clearer perspective, you can maximize your opportunities and build stronger professional connections. 
By Melissa Calway 20 May, 2024
Amplifying Impact & Establishing Credibility
By Melissa Calway 13 May, 2024
In the dynamic world of recruitment, finding the right fit for a role extends far beyond qualifications and experience. Understanding the nuances of personality types can significantly impact hiring decisions, leading to better cultural alignment, team dynamics, and overall job satisfaction. One valuable tool that recruiters can utilize in this process is the DiSC profile, a framework that categorizes individuals into four primary personality styles: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C). Here are a few examples of how the DiSC profile can be leveraged in recruitment: Identifying Candidate Fit : By understanding the personality traits and preferences associated with each DiSC style, recruiters can assess how well a candidate aligns with the requirements and culture of the organization. For example, a role that requires assertiveness and leadership may be better suited for candidates with a dominant (D) personality style, while positions that emphasize collaboration and relationship-building may favor individuals with an influence (I) or steadiness (S) personality style. Enhancing Team Dynamics : Successful recruitment goes beyond finding individual candidates—it's also about building cohesive teams. By considering the diversity of personality styles within a team, recruiters can create balanced and complementary dynamics that promote collaboration, innovation, and productivity. For instance, a team comprised of individuals with a mix of dominance (D) and conscientiousness (C) personality styles may excel in problem-solving and strategic planning, while a team with a blend of influence (I) and steadiness (S) styles may thrive in client-facing roles that require empathy and relationship-building. Predicting Job Performance: Personality traits play a significant role in job performance and satisfaction. By incorporating the DiSC profile into the recruitment process, recruiters can gain insights into how candidates are likely to approach tasks, interact with colleagues, and adapt to different work environments. For example, candidates with a conscientiousness (C) personality style may excel in roles that require attention to detail and adherence to procedures, while those with an influence (I) style may thrive in customer-facing positions that require charisma and persuasion. Cultural Fit Assessment : Company culture plays a crucial role in employee engagement and retention. By assessing candidates' personality styles against the organization's values and culture, recruiters can identify individuals who are likely to thrive and contribute positively to the company's success. For instance, a company that values collaboration and teamwork may prioritize candidates with a steadiness (S) personality style, known for their supportive and harmonious approach to work. Incorporating the DiSC profile into the recruitment process offers valuable insights that can inform hiring decisions and ultimately lead to better outcomes for both candidates and organizations. By understanding and leveraging the diversity of personality types, recruiters can build high-performing teams, foster a positive work culture, and drive organizational success.
By Melissa Calway 06 May, 2024
Have you ever wondered why some individuals exude confidence and take charge effortlessly, while others radiate warmth and excel in building relationships? Personality plays a significant role in shaping our behaviours and interactions, both in our personal and professional lives. Understanding these nuances can be the key to fostering better communication, teamwork, and overall effectiveness. The DiSC profile—a powerful tool that categorizes individuals into four primary personality styles: Dominance (D) Influence (I) Steadiness (S) Conscientiousness (C) Each style offers unique insights into how people approach tasks and interact with others, shedding light on their behavioural preferences and tendencies. Let's delve into each personality type: Dominance (D): Assertive, results-oriented, and decisive, individuals with a dominant personality style thrive in leadership roles. They are driven by challenges and seek tangible outcomes, often displaying confidence and competitiveness. Influence (I): Sociable, outgoing, and charismatic, those with an influence personality style excel in building relationships and inspiring others. They possess a natural flair for communication and motivation, energizing those around them effortlessly. Steadiness (S): Patient, reliable, and empathetic, individuals with a steadiness personality style value harmony and stability. They prefer collaborative environments and prioritize cooperation over conflict, fostering trust and support within teams. Conscientiousness (C): Detail-oriented, analytical, and systematic, those with a conscientiousness personality style thrive in structured settings. They prioritize accuracy and precision, approaching tasks with meticulous attention to detail. Understanding the DiSC profile and its associated personality types offers a myriad of benefits: Improved Communication: Appreciating different personality styles promotes empathy, active listening, and effective feedback. Enhanced Teamwork: Recognizing the strengths and preferences of team members allows for the creation of balanced and complementary teams. Personal Development: Self-awareness of one's own personality type fosters growth and enables individuals to leverage their strengths. Conflict Resolution: Understanding personality differences facilitates navigating conflicts and disagreements more effectively, promoting understanding and collaboration. Stay tuned for next week's blog, where I'll delve into why understanding personality types is invaluable in making hiring decisions. Additionally, if you're interested in organizing an engaging and interactive team-building exercise where we explore each participants behavioural style, how to recognize other behavioural styles and how to best communicate with each , look no further! I incorporate fun exercises tailored to your team's needs, facilitating a dynamic experience that fosters collaboration, communication, and camaraderie. Whether it's an in-person workshop or a virtual session via Zoom, let's create an unforgettable team-building journey together. Reach out to us at Info@EnspireOpportunities.com to start planning your next adventure in team development!
By Melissa Calway 29 Apr, 2024
7 Steps to Overcoming Stage Fright
22 Apr, 2024
In the intricate ecosystem of a dental practice, the concept of character contagion holds significant sway, shaping both individual behaviours and the overall practice culture. Character contagion refers to the tendency for the traits and behaviours of dental professionals, particularly leaders, to influence and spread throughout the practice, impacting patient care, teamwork, and organizational effectiveness. As leaders in their practice, dentists and dental office managers serve as models whose demeanour and actions set the tone for the entire team. When they embody qualities such as empathy, integrity, and professionalism, these traits tend to permeate the practice, fostering a culture of trust and excellence. Conversely, leaders who exhibit negative behaviours or lack empathy can inadvertently propagate a culture of disengagement and dissatisfaction among staff members. Consider the impact of authentic leadership within a dental office. Authentic leaders, characterized by their transparency, compassion, and commitment to patient care, inspire trust and loyalty among their team members. Through their consistent display of integrity and dedication, they cultivate a culture where employees feel valued and motivated to deliver high-quality care. This culture of authenticity not only enhances patient satisfaction but also contributes to staff retention and practice success. Character contagion isn't confined to individual leaders; it extends to the interactions and behaviours within dental teams. Positive traits like teamwork, communication, and a patient-centered approach can spread, leading to a cohesive and efficient practice environment. Conversely, negative dynamics such as lack of communication or accountability can erode trust and hinder productivity. To harness the power of character contagion for positive change in dental offices, it's crucial to prioritize ethical leadership and foster constructive behaviors among team members. This involves promoting a culture of integrity, empathy, and professionalism, where every member of the dental team feels empowered to contribute to the practice's success. Additionally, investing in continuing education and team-building activities can strengthen relationships and enhance collaboration within the practice. Furthermore, embracing diversity and inclusion initiatives within dental offices can enrich the practice culture and broaden perspectives. By valuing the unique backgrounds and experiences of team members, dental practices can tap into a wealth of talent and creativity, driving innovation and growth.  In essence, character contagion plays a pivotal role in shaping the culture and effectiveness of dental offices. By understanding and leveraging this concept, dental leaders can cultivate a practice environment characterized by excellence, empathy, and patient-centered care. Ultimately, embracing the principles of character contagion can contribute to the long-term success and sustainability of dental practices in today's competitive healthcare landscape.
By Melissa Calway 15 Apr, 2024
Attracting top talent to your organization is paramount for success. However, while many companies focus on implementing strategies to attract talent, it's equally important to be aware of the pitfalls that can repel potential candidates. In this blog post, I explore some common mistakes that can hinder your efforts to attract talent and offer insights into how to avoid them. Neglecting Your Online Presence: In today's digital age, your online presence is often the first impression candidates have of your organization. Neglecting to maintain an updated and professional website, social media profiles, and online reviews can deter potential candidates from applying. Ensure that your online presence accurately reflects your company culture, values, and opportunities for growth to attract the right talent. Offering Uncompetitive Compensation and Benefits: Compensation and benefits play a significant role in a candidate's decision to accept a job offer. Offering uncompetitive salaries or subpar benefits packages can deter top talent from considering your organization. Conduct market research to ensure that your compensation and benefits align with industry standards and meet the needs of prospective employees. Lack of Diversity and Inclusion Initiatives: In today's diverse workforce, candidates seek out organizations that prioritize diversity and inclusion. A lack of diversity and inclusion initiatives can signal to potential candidates that your organization is not committed to creating an inclusive workplace. Implementing diversity and inclusion programs, establishing diverse hiring practices, and fostering an inclusive culture can attract a more diverse pool of talent. Poor Candidate Experience: The candidate experience encompasses every interaction a candidate has with your organization, from the initial application to the final hiring decision. A poor candidate experience, such as lengthy application processes, lack of communication, or disorganized interviews, can leave a negative impression on potential candidates. Streamline your recruitment process, provide timely communication, and offer a positive and transparent candidate experience to attract top talent. Neglecting Employer Branding: Your employer brand is your organization's reputation as an employer and can significantly impact your ability to attract talent. Neglecting to invest in employer branding initiatives, such as showcasing your company culture, values, and employee testimonials, can hinder your efforts to attract top talent. Develop a strong employer brand strategy that highlights what makes your organization unique and attractive to potential candidates. Attracting top talent requires a strategic approach and a commitment to creating a positive candidate experience. By avoiding these common mistakes and prioritizing your online presence, compensation and benefits, diversity and inclusion initiatives, candidate experience, and employer branding, you can attract the right talent to drive your organization's success. Remember, talent attraction is not just about finding candidates; it's about finding the right candidates who align with your organization's values and goals. Invest in your recruitment efforts wisely, and you'll reap the rewards of a talented and engaged workforce
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